다른 방식으로 같은 목적을 이룰 수 있다는 점 아세요? 여러분께서는 어떤 방식, 어느 길을 선택하시겠습니까? 많은 분들은Cisco인증642-242시험패스로 자기 일에서 생활에서 한층 업그레이드 되기를 바랍니다. 하지만 모두 다 알고계시는그대로Cisco인증642-242시험은 간단하게 패스할 수 있는 시험이 아닙니다. 많은 분들이Cisco인증642-242시험을 위하여 많은 시간과 정신력을 투자하고 있습니다. 하지만 성공하는 분들은 적습니다.
인재도 많고 경쟁도 치열한 이 사회에서 IT업계 인재들은 인기가 아주 많습니다.하지만 팽팽한 경쟁률도 무시할 수 없습니다.많은 IT인재들도 어려운 인증시험을 패스하여 자기만의 자리를 지켜야만 합니다.우리 ITExamDump에서는 마침 전문적으로 이러한 IT인사들에게 편리하게 시험을 패스할수 있도록 유용한 자료들을 제공하고 있습니다. Cisco 인증642-242인증은 아주 중요한 인증시험중의 하나입니다. ITExamDump의Cisco 인증642-242로 시험을 한방에 정복하세요.
현재 많은 IT인사들이 같은 생각하고 잇습니다. 그것은 바로Cisco 642-242인증시험자격증 취득으로 하여 IT업계의 아주 중요한 한걸음이라고 말입니다.그만큼Cisco 642-242인증시험의 인기는 말 그대로 하늘을 찌르고 잇습니다,
모두 아시다시피Cisco 642-242인증시험은 업계여서도 아주 큰 비중을 차지할만큼 큰 시험입니다. 하지만 문제는 어덯게 이 시험을 패스할것이냐이죠.Cisco 642-242인증시험패스하기는 너무 힘들기 때문입니다. 다른사이트에 있는 자료들도 솔직히 모두 정확성이 떨어지는건 사실입니다. 하지만 우리ITExamDump의 문제와 답은 IT인증시험준비중인 모든분들한테 필요한 자료를 제공할수 있습니디. 그리고 중요한건 우리의 문제와 답으로 여러분은 한번에 시험을 패스하실수 있습니다.
시험 번호/코드: 642-242
시험 이름: Cisco (Unified Contact Center Enterprise Implementation(UCCEI))
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Q&A: 135 문항
업데이트: 2014-04-23
ITExamDump의 완벽한 Cisco인증 642-242덤프는 고객님이Cisco인증 642-242시험을 패스하는 지름길입니다. 시간과 돈을 적게 들이는 반면 효과는 십점만점에 십점입니다. ITExamDump의 Cisco인증 642-242덤프를 선택하시면 고객님께서 원하시는 시험점수를 받아 자격증을 쉽게 취득할수 있습니다.
642-242인증시험은Cisco사의 인중시험입니다.Cisco인증사의 시험을 패스한다면 it업계에서의 대우는 달라집니다. 때문에 점점 많은 분들이Cisco인증642-242시험을 응시합니다.하지만 실질적으로642-242시험을 패스하시는 분들은 너무 적습니다.전분적인 지식을 터득하면서 완벽한 준비하고 응시하기에는 너무 많은 시간이 필요합니다.하지만 우리ITExamDump는 이러한 여러분의 시간을 절약해드립니다.
ITExamDump의 도움을 받겠다고 하면 우리는 무조건 최선을 다하여 한번에 패스하도록 도와드릴 것입니다. 또한 일년무료 업뎃서비스를 제공합니다. 중요한 건 덤프가 갱신이 되면 또 갱신버전도 여러분 메일로 보내드립니다. 망설이지 마십시오. 우리를 선택하는 동시에 여러분은642-242시험고민을 하시지 않으셔도 됩니다.빨리 우리덤프를 장바구니에 넣으시죠.
642-242 덤프무료샘플다운로드하기: http://www.itexamdump.com/642-242.html
NO.1 When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing
other emergency calls, where should Urgent Priority be checked off in?
A. route pattern
B. route list
C. route group
D. calling search space
Answer:A
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NO.2 In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports created
in the Unified IP IVR 4.0(x)?
A. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified
Communications Manager Administration prior to configuring the CTI route points in the IP IVR in the
CRS Administration menu.
B. CTI route points and CTI ports are created from the CRS Administration menu. The CRS
Administration will automatically create and associate the CTI route points and CTI ports in Unified
Communications Manager.
C. CTI route points and CTI ports are created from the CRS Administration first and then the CTI route
points and CTI ports are associated to the correct user using Unified Communications Manager
Administration manually.
D. CTI route points and CTI ports can either be created from the CRS Administration menu or from the
Cisco Unified Communications Manager Administration as long as the CTI route points and CTI ports are
associated to the correct IP IVR user profile.
Answer: B
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NO.3 A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined label
or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of that sort of
routing on the system?
A. The Cisco Unified Contact Center Enterprise solution will automatically take the call back based on the
ring-no-answer settings for the agent group associated with the call if no one answers within the timeout
parameter.
B. The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined range of
agent extensions / device targets in the system.
C. The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as
"transferred out".
D. The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is
transferred to a monitored or agent extension / device target in the system.
Answer: C
Cisco자격증 642-242 642-242
NO.4 Media termination points in Cisco Unified Communications Manager provide media services such as
call hold and call transfer for a call routed to an H.323 endpoint. To configure an MTP resource, which two
items must be configured? (Choose two.)
A. MTP type
B. MAC address
C. media routing domain
D. device pool
E. location
Answer:AD
Cisco기출문제 642-242 642-242 642-242덤프
NO.5 In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager
subscriber for the Cisco voice gateway is down, how will incoming calls be treated?
A. The call will get a "fast busy" and be terminated by the gateway.
B. The voice gateway will reroute the call to a secondary CTI route point.
C. The voice gateway will use the alternative/backup subscriber in the cluster for call control.
D. The voice gateway will route around the subscriber to an IP IVR port.
Answer: C
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NO.6 In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway
fails, which of the following will not occur?
A. CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
B. CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
C. CTI OS Agent Desktop clients display an "Offline" message.
D. Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.
Answer: D
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NO.7 In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple
components. Choose the correct set of matching terms that fill in the missing object names in each
component.
A. 1 = CTI route point 2 = JTAPI call control group 3 = DNIS (temporary label)
B. 1 = CTI route point 2 = Dialog control group 3 = DNIS (temporary label)
C. 1 = CTI port 2 = JTAPI call control group 3 = CTI route point
D. 1 = CTI route point 2 = JTAPI call control group 3 = None
Answer:A
Cisco기출문제 642-242기출문제 642-242인증 642-242 642-242 dump
NO.8 In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the
following actions can the agent take?
A. Log off.
B. Change state to Not Ready.
C. Answer the call being sent to them.
D. Enter wrap-up data from the prior call.
Answer: C
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NO.9 In the Cisco Unified Contact Center Enterprise, a Dialed Number Plan can be created to make it
easier for agents to perform transfers. Which of the following dialed numbers are invalid for agents to dial
from the plan?
A. SALES
B. 3%45
C. 3333
D. TEC123
Answer: B
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NO.10 What is the correct order of steps to install a new Cisco Unified IP Phone for a Unified Contact Center
Enterprise agent in Unified Communications Manager 5.x?
A. add device and device type, select model, enter the MAC address, and assign to device pool
B. add peripheral and peripheral type, select model, and assign to device pool
C. add phone, select model, enter the MAC address, and assign to device pool
D. add agent, select model, enter the MAC address, and assign to device pool
Answer:A
Cisco자격증 642-242 dump 642-242자료
NO.11 The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this
sample script, at what priority will the call be queued?
A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node
is executed.
Answer: B
Cisco기출문제 642-242 642-242 642-242
NO.12 When setting up the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications
Manager, how do you configure the IP IVR to communicate with more than one Cisco Unified
Communications Manager server in the cluster?
A. On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or host
names of the Cisco Unified Communications Manager servers.
B. On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified Communications
Manager server for the JTAPI provider.
C. On the JTAPI Provider Configuration web page, list the IP addresses or host names of the Cisco
Unified Communications Manager servers separated by a comma.
D. On the JTAPI Provider Configuration web page, enter the IP address or host name of the publisher and
when you synchronize the configuration, the IP IVR will automatically configure the available Cisco
Unified Communications Manager servers.
Answer: C
Cisco dumps 642-242자격증 642-242 dumps 642-242자료 642-242
NO.13 Which of the following is not recommended to reside on the C: drive partition of any Cisco Unified ICM
Server?
A. Microsoft SQL Server log files
B. Core Unified ICM software
C. Microsoft SQL Server
D. Unified ICM Historical Data Server Database
Answer: D
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NO.14 In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route
point to be associated with a JTAPI user?
A. Create the CTI route point device and assign a directory number.
B. Using device association, map the CTI route point directory number to the JTAPI user.
C. Create a calling search space that includes the JTAPI user and CTI route point directory number.
D. Create a new directory number and associate it to the JTAPI user.
Answer:A
Cisco인증 642-242 642-242시험문제
NO.15 In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the
system?
A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls
hitting that script to 1.
B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
D. Use a Queue Priority node for support and other non-sales calls with priority 1.
Answer: B
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