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시험 번호/코드: 642-243
시험 이름: Cisco (Unified Contact Center Enterprise Support Exam)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 44 문항
업데이트: 2013-12-11
ITExamDump는 여러분이Cisco 인증642-243인증시험 패스와 추후사업에 모두 도움이 되겠습니다. ITExamDump제품을 선택함으로 여러분은 시간도 절약하고 돈도 절약하는 일석이조의 득을 얻을수 있습니다. 또한 구매후 일년무료 업데이트 버전을 받을수 있는 기회를 얻을수 있습니다. Cisco 인증642-243 인증시험패스는 아주 어렵습니다. 자기에 맞는 현명한 학습자료 선택은 성공의 지름길을 내딛는 첫발입니다. 퍼펙트한 자료만이 시험에서 성공할수 있습니다. ITExamDump시험문제와 답이야 말로 퍼펙트한 자료이죠. ITExamDump Cisco 인증642-243인증시험자료는 100% 패스보장을 드립니다.
642-243 덤프무료샘플다운로드하기: http://www.itexamdump.com/642-243.html
NO.1 Drop
Answer:
Green choice1---->Yellow Choice2
Green choice2---->Yellow Choice1
Green choice5---->Yellow Choice3
Green choice3---->Yellow Choice4
Green choice4---->Yellow Choice5
NO.2 Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D
Cisco시험문제 642-243최신덤프 642-243 642-243
NO.3 In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E
Cisco 642-243 642-243 dump 642-243
NO.4 Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR
does the script shown in the exhibit have on the system?
Green choice3
Green choice5
Green choice1
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E
Cisco시험문제 642-243 642-243 642-243 dumps 642-243기출문제 642-243 dump
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D
Cisco 642-243 642-243 642-243시험문제
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
Green choice3---->Yellow Choice2
Green choice5---->Yellow Choice3
Green choice1---->Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E
Cisco덤프 642-243자격증 642-243 642-243 dumps
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
>Yellow Choice2
>Yellow Choice3
>Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3 / 4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two.)
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipphone /DN
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
hone /DN
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
A.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Abandoned" in the
Cisco Unified CCE Call Type reporting.
B.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Transferred Out" in
the Cisco Unified CCE Call Type reporting.
C.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Handled" in the
Cisco Unified CCE Call Type reporting.
D.All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step.
E.Callers will remain in queue after they leave the voice-mail message.
Answer:A
Cisco 642-243 dumps 642-243 642-243
NO.5 Drop
Answer:
Green choice4---->Yellow Choice1
Green choice3
Green choice5
Green choice1
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