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시험 이름: Rational Quality Manager v2.0
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시험 이름: Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V3
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시험 이름: Power Systems with POWER7 & IBM i Sales Skills - V1
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C2010-578 덤프무료샘플다운로드하기: http://www.itexamdump.com/C2010-578.html
NO.1 Which IBM product provides a visual representation of the status of a company's
business lines?
A. IBM Tivoli Monitoring
B. IBM Tivoli Network Manager
C. IBM Tivoli Netcool/OMNIbus
D. IBM Tivoli Business Service Manager
Answer: D
IBM C2010-578자격증덤프 C2010-578 C2010-578 C2010-578 IT자격증
NO.2 When designing a Service Availability and Performance Management solution for a
new customer,
which two steps should be taken to ensure current staff will be able to support the new
products? (Choose
two.)
A. Design a skills matrix that identifies any training gaps
B. Develop a skill set questionnaire based on ITIL standards
C. Identify the skill sets required for each of the new products
D. Create a test to assess support skills for the new products
E. Develop a custom application support education module for the new products
Answer: B,C
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NO.3 A customer's business is comprised of multiple sites located across the United States.
Each location
specializes in supporting a different part of the infrastructure while sharing the responsibility
for supporting
all business services offered by the organization.
What is the best approach to identify the project goals from key decision makers?
A. Align the customer requirements with the strategic vision of the project sponsors.
B. Recommend a service oriented approach for identifying the project goals across the
organization.
C. Map the tool capabilities from each business location to the project goals identified by the
decision
makers.
D. Interview the decision makers from locations across the organization to ensure all
perspectives are
taken into consideration.
Answer: B
IBM자격증 C2010-578자료 C2010-578자격증자료
NO.4 A customer currently leverages IBM Tivoli Netcool/OMNIbus, various probes, and IBM
Tivoli
Netcool/Impact as part of their monitoring solution. They want to add dashboards and service
views to
their environment so that they can better monitor the health of their services and determine
the root cause
of any incidents in a proactive way.
The customer has no prior experience with IBM Tivoli Business Service Manager and has not
yet
leveraged the dashboard functionality within IBM Tivoli Netcool/OMNIbus Web GUI. They
want to
understand the product capabilities in their environment before they make a decision on their
solution
toolset.
Which presentation methodology would be best suited for the customer?
A. White boarding session
B. Proof of concept followed by a presentation
C. Live demonstration of a controlled test environment
D. Microsoft PowerPoint presentation with dashboard and service view screenshots
Answer: B
IBM C2010-578 PDF C2010-578교육 C2010-578시험일정
NO.5 Which two tasks should be performed when producing a project plan for a Service
Availability and
Performance Management solution? (Choose two.)
A. Create a work breakdown structure
B. Schedule working group meetings for the project
C. Develop a timeline based on a level of effort for each milestone
D. Identify the team members that will be working on the solution
E. Develop a system to identify milestones as the project progresses
Answer: A,C
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NO.6 A customer has extensive education requirements based on the products being
delivered and the
number of personnel being educated. Which two components should be included in the
education plan?
(Choose two.)
A. Group travel costs
B. Review white papers and IBM documentation
C. An onsite training plan to cover all delivered products
D. A Web-based education plan to cover all delivered products
E. Schedule training in groups of six to optimize the class size
Answer: C,D
IBM자격증시험 C2010-578자료 C2010-578시험후기 C2010-578시험문제
NO.7 Which IBM product can be used to open help desk tickets in HP Service Manager
based on external
customer data?
A. IBM Tivoli Netcool/Impact
B. IBM Tivoli Netcoot/OMNIbus
C. IBM Tivoli Business Service Manager
D. IBM Tivoli Composite Application Manager for Applications
Answer: A
IBM교재 C2010-578덤프자료 C2010-578 IT국제자격증 C2010-578 IT국제자격증 C2010-578자격증덤프 C2010-578교재
NO.8 How are business processes identified?
A. Scope of the software
B. Information gathered from end users
C. Information gathered in stakeholder meeting
D. Interviews with the key personnel that help determine the workflow
Answer: D
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